CARE & CLEANING TIPS

To maintain the longevity of your sterling silver, brass, or gold jewelry, it's advisable to remove them before showering, swimming, washing hands, or applying oils or lotion. These metals may darken or tarnish with extended wear, especially when exposed to moisture. Avoid cleaning them with harsh chemicals; instead, use a polishing pad or a damp cloth.

For solid gold or sterling silver pieces, natural cleaning methods such as lemon juice, tomato paste, or a vinegar and baking soda solution can be used. These metals typically require less care and are less prone to tarnishing when exposed to moisture, making them suitable for lifetime wear.
Stone care varies depending on the hardness of the gemstone and its setting

Shipping

Once your order is placed, an email will be sent to confirm your purchase. Most collection pieces take 1-2 weeks. Custom orders may take 4-6 weeks to complete before shipping.

All orders are sent via US Postal Service.

Any international duties, taxes, or charges may be imposed by and vary by country.

Please note Studio Aki Jewelry is not responsible for lost or stolen packages if confirmed delivered by USPS tracking. It's advised that you have your packages shipped to a safe and secure address. Studio Aki Jewelry is not responsible for lost packages that have been marked delivered by the carrier. I will, however, do my best to address any damaged or delayed package issues with the carrier on your behalf. 

If you need your order rushed, please get in touch at leslie@studioakijewelry.com to see if I can accommodate your request. 
 

Returns

Please let me know if you have any issues. Due to the nature of a handmade independent business, I cannot accept returns.
While I am confident that you will be satisfied with your purchase, because all pieces are handmade to order, all sales are final. It is recommended that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

If an item shipped to you is defective, you may return it within the first 7 days after receipt.  I will make necessary repairs to the item and return it to you. You are responsible for shipping costs associated with any such returns, and it's recommended you insure any shipments for up to the value of the returned item. 

Repairs

While our pieces are crafted to endure your adventures, they're still handmade and accidents can occur. I take full responsibility for any issues or damage caused by my workmanship and I am committed to repairing it promptly if the issue is not major, within a reasonable timeframe. 

If the repair cannot be completed within a reasonable timeframe, the customer will have the option to choose a replacement. The returned items must be in original condition, including the original labels, and the return shipping should be via USPS with tracking

In the event of a faulty item, notification of the fault must be made within 10 business days of the order placement. If you have any questions or concerns about repairs, please don't hesitate to reach out to me at leslie@studioakijewelry.com with 'REPAIRS' in the subject line.

I strongly believe in integrating ethical and sustainable principles into my business. Whenever feasible, I prioritize the use of sustainable materials and methods to minimize our environmental impact. Additionally, I make a conscious effort to support local initiatives whenever possible. The precious metals I utilize are fully recyclable, ensuring their endless reuse. Furthermore, all jewelry boxes are certified by the Forest Stewardship Council (FSC), guaranteeing that the trees utilized in their production are responsibly sourced.

I am always looking to improve and welcome any suggestions in becoming better.