Shipping, Returns & Repairs

Shipping

Once your order is placed, an email will be sent to confirm your purchase. Most collection pieces take 1-2 weeks. Custom orders may take 4-6 weeks to complete before shipping.

All orders are sent via US Postal Service.

Any international duties, taxes, or charges may be imposed by and vary by country.

Please note Studio Aki Jewelry is not responsible for lost or stolen packages if confirmed delivered by USPS tracking. It's advised that you have your packages shipped to a safe and secure address. Studio Aki Jewelry is not responsible for lost packages that have been marked delivered by the carrier. I will, however, do my best to address any damaged or delayed package issues with the carrier on your behalf. 

If you need your order rushed, please get in touch at leslie@studioakijewelry.com to see if I can accommodate your request. 
 

Returns

Please let me know if you have any issues. Due to the nature of a handmade independent business, I cannot accept returns.
While I am confident that you will be satisfied with your purchase, because all pieces are handmade to order, all sales are final. It is recommended that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

If an item shipped to you is defective, you may return it within the first 7 days after receipt.  I will make necessary repairs to the item and return it to you. You are responsible for shipping costs associated with any such returns, and it's recommended you insure any shipments for up to the value of the returned item. 

Repairs

While our pieces are crafted to endure your adventures, they're still handmade and accidents can occur. I take full responsibility for any issues or damage caused by my workmanship and I am committed to repairing it promptly if the issue is not major, within a reasonable timeframe. 

If the repair cannot be completed within a reasonable timeframe, the customer will have the option to choose a replacement. The returned items must be in original condition, including the original labels, and the return shipping should be via USPS with tracking

In the event of a faulty item, notification of the fault must be made within 10 business days of the order placement. If you have any questions or concerns about repairs, please don't hesitate to reach out to me at leslie@studioakijewelry.com with 'REPAIRS' in the subject line.